Massachusetts Attorney General’s Office Expert Testimony Secures Self-Attestation Pilot for Income-Qualified Customers In a high-stakes National Grid rate case, the Massachusetts Attorney General’s Office engaged Hawks Peak Strategies to provide expert testimony on...
Consumer Advocates of the PJM States When every word counts: how behavioral science transforms utility emergency communications. When the grid is stressed and customers need to act, unclear communications can mean the difference between a managed event and a crisis....
The Sierra Club Putting customers first: shaping California’s income verification framework for a fairer fixed charge. California’s first-ever income-graduated fixed charge promised fairer electricity bills for millions of residents—but only if customers could...
Peninsula Clean Energy From awareness to action: research-backed brand messaging that resonates with clean energy customers. Peninsula Clean Energy, a California community choice aggregator serving San Mateo County, had a strong mission—but an open question: were...
